IT Support Engineer - Grady Window Manufacturers Limited

Grady Window Manufacturers Limited requires 1 IT Support Engineer for full-time work in Charlestown, Co. Mayo, Ireland, F12 N6V2. Typical duties include: - Providing first- and second-line technical support to users via phone, email, and remote support tools. - Diagnosing and resolving hardware, software, network, and system issues. - Installing, configuring, and maintaining desktop computers, laptops, printers, mobile devices, and peripheral equipment. - Managing user accounts, passwords, and access permissions within company systems. - Monitoring IT systems and networks to ensure optimal performance and security. - Troubleshooting Microsoft Windows, Microsoft 365, email, and business application issues. - Supporting network infrastructure, including routers, switches, Wi-Fi, and VPN connectivity. - Escalating complex technical issues to senior engineers or third- party vendors where required. - Maintaining accurate records of incidents, service requests, and resolutions through ticketing systems. - Assisting with software deployment, upgrades, patches, and system maintenance activities. - Providing technical guidance and training to end users on IT systems and applications. - Participating in IT projects, including system migrations, hardware rollouts, and infrastructure improvements. - Ensuring compliance with company IT policies, cybersecurity procedures, and data protection requirements. - Assisting with backup, recovery, and disaster recovery processes. Other details: Minimum annual remuneration: €36,605 Standard working week: 39 hrs per week. Applications: Please send your application to the following email address: gsrecruitmentjobs@gmail.com